Useful downloads
Access useful policies, forms and other downloads here. If you can't find what you're looking for, please email general@gcha.org.uk
Anti-social behaviour policy
How we define anti-social behaviour and the process we go through when you report ASB
Arrears management policy
How we manage and minimise arrears and work with local partners to help tenants access specialist advice
Direct Debit form
Download and complete this form to set up a Direct Debit with us and make paying your rent easier
GDPR data consent form
Give us your consent for us to contact you about certain topics and other communications preferences
Complaints self-assessment
How we perform on the Housing Ombudsman’s checklist (as at 23/11/21).
Internal transfer request
Complete this form if you would like to be added to our internal transfer list to be considered for a transfer when a property is available
Maintenance policy
Details about types of repairs, responsibilities, response times, emergency repairs and cyclical maintenance work
Mutual exchange policy
Details on your responsibilities as a tenant, who is eligible for a mutual exchange and reasons why we may refuse one
Guidance on keeping pets
Explains what pets you can or cannot keep at your property, and how we expect them and your home to be looked after
Tenancy termination form - 28 days' notice
Use this form to end your tenancy if you need to give us 28 days’ notice (check your tenancy agreement to see if this applies to you)
Tenancy termination form - One month notice
Use this form to end your tenancy if you need to give us notice of one calendar month (check your tenancy agreement to see if this applies to you)
Third party consent form
This form gives us permission to discuss your tenancy and personal information with another person that you have nominated